ChmurkiCRM Terms of Service
Plain language, deliberately short. If anything here is unclear, ask us before you rely on it.
What ChmurkiCRM is
ChmurkiCRM is a customer relationship manager for companies that sell through distributors, agencies, and partners, operated by Bamebridge Coaching B.V. (the Netherlands). These terms are an agreement between you and Bamebridge Coaching B.V.. You get a workspace for your organisation where your team keeps contacts, companies, deals, funnels, and reports. We provide the software and run it for you; you decide what goes in it.
Your account
You sign in through our single sign-on service — ChmurkiCRM holds no password for you. You're responsible for who you invite into your workspace and what they can reach. An administrator of your workspace can add, restrict, and remove members at any time. Keep your account details to yourself; tell us promptly if you think someone else has access.
Your data stays yours
The data you put into your workspace belongs to you. Under GDPR you are the controller of it and we are your processor — we act on your instructions, we don't sell it, and we don't use it to build anything for anyone else. You can export it or ask us to delete it. Details of what we store and where live in our privacy notice.
When you connect your workspace to another organisation — a partner, an agency, a distributor — you choose the connection and what it covers. We enforce that choice; we don't widen it.
Services you connect
Some features work by connecting ChmurkiCRM to services you already use — a Gmail mailbox, or a data provider. Those connections are optional and you turn them on yourself. When you do, that provider becomes a sub-processor for the data involved, and their terms apply to their side of it. We tell you which providers are involved rather than burying it, and you can disconnect at any time.
Fair use
Don't use ChmurkiCRM to break the law, to store data you have no right to hold, to send unlawful marketing, to attack or overload the service, or to attempt access to another organisation's workspace. We may suspend a workspace that does — we'll tell you why, and we'll give you a chance to put it right unless the situation makes that unsafe.
Availability
We work to keep the service running and to keep your data safe and backed up, but we don't promise it will never be unavailable. We'll give notice of planned maintenance where we reasonably can. If something goes wrong, tell us and we'll tell you what happened.
Ending it
You can stop using ChmurkiCRM whenever you like, and ask for your data on the way out. If we ever need to stop providing the service, we'll give you reasonable notice and time to export. On termination we delete your workspace data within a reasonable period, except where we're legally required to keep something.
Liability
We provide the service with reasonable care and skill. To the extent the law allows, we're not liable for indirect or consequential loss, or for lost profits or lost business. Nothing here limits liability that cannot lawfully be limited.
Changes
We may update these terms as the service changes. If a change materially affects you, we'll tell you before it takes effect rather than quietly editing this page.
Law and contact
These terms are governed by the law of the Netherlands. Questions, complaints, or anything you'd like written differently — email serge@bamebridge.com and you'll get a real answer.